Frequently Asked Questions

by Russ Rego

We strive to fill all orders within 24 hours. On certain days our workload cannot accommodate this. Please communicate to us upfront if same day service is required to meet your production deadline.

We ship FEDEX, UPS and USPS (if necessary). Detailed shipping options are listed on all approval sheets for your selection.

Make sure we have your:

1. Company Name
2. Address (Careful using PO boxes as Fedex & UPS cannot deliver)
3. Telephone & Fax Numbers
4. Email Address (Business Cards are helpful too)
5. Contact Name (it is very helpful if this person knows a little about the moulder/grinder)

• CAD drawings in DXF or DWG format is the quickest, most accurate way.
• Sending a hard copy sample is excellent, but will take more time and money (shipping) to accomplish.
• You can scan your profile in your scanner and save as a bitmap or jpeg and send it to us via email.
• You can trace drawings with sharp thin pencil, measure with digital calipers, give as much information as you can.
• Fax to us. Distortion occurs when faxes are sent, we scan the image as it was received, draw over the image in CAD, then we rescale to dimensions you've given us.
• You can sketch a rough drawing, give some dimensions, fax it to us, and let us finish the sketch.
• You can call and tell us what you want over the phone.
• Whichever way you choose, you will be very pleased with the finished product. All designs of templates and knives are axial constant (consistent reference point), for easy regrinding and quick setup.

1. When your full scale, cOlor, precision CAD drawing is finished. You will receive it via e-mail or fax. Look it over carefully. You will find pricing, steel quality, and shipping options on the approval sheet. This will assure you get what you want & when you need it.
2. You must sign the approval sheet before any template or knife production is possible, this is your quality guarantee. When we receive your approval, it gets cut and or ground. Template is shipped in 24 hours or less.
3. If same-day knife grinding and shipping is requested approval must be received by 11:00 AM MST.

Our approval sheets include a lot of useful information. LOOK HERE to view all the knowledge listed on our approval sheets.